Last updated: 1 October 2026
Where we deliver
We deliver anywhere in India that our courier partners can reach. Enter your PIN code on the product page or at checkout to see if we can deliver there. If the couriers cannot deliver to your PIN code, we cannot either.
When we send your order
We hand over your order to the courier within 1-2 working days after payment. Orders on Sundays and holidays are sent on the next working day.
How long delivery takes
Usually 3-7 days after dispatch. This depends on your PIN code and the courier you pick. It is an estimate, not a promise.
Shipping charges
The price on our website is the product price only. Shipping is extra. At checkout, once you enter your address, you will see the courier options available for your PIN code with their charges. You choose the courier you prefer, and the charge is added to your total. GST on shipping is charged at the same rate as on the product.
Courier partners: please read
We do not run our own delivery. Your parcel is carried by the courier company you choose at checkout. Courier services in India are still not perfect. Parcels can be delayed, picked up late, delivered late, not delivered, leaked or damaged in transit, and delivery staff may not always behave well. Cocoguru is not responsible for these courier problems. By choosing a courier and placing an order, you accept this.
We give you several courier choices based on your PIN code, and the choice is yours. If something goes wrong, write to us with your order number and we will try to help you follow up with the courier, but we cannot promise a refund or replacement.
Track your order
You will get tracking details by email after dispatch. You can also track your order any time here: Track Your Order.
Bulk orders
Bulk orders (cartons and large packs) go by VRL Logistics on a “to-pay” basis. Freight is not part of our price. You pay it to VRL at their godown when you collect the goods, along with any unloading (koolie) charges. At checkout, tell us your preferred VRL godown city. Bulk orders and regular orders cannot be in the same cart, so please order them separately.
Your address
Please check your address, PIN code and phone number before you pay. We are not responsible if an order cannot be delivered because these are wrong or incomplete.